Customer Service
What are your Delivery Options?
- Standard Delivery of £5.95 is applicable for orders. Standard Delivery takes 4-5 business days once dispatched and will be arranged via tracked courier service.
- Express Delivery can be arranged if you require at a charge of £9.95 and will take 1-2 business days once dispatched.
- We offer International Shipping, however please get in touch with us to discuss before placing your order to understand delivery charges.
- Please note, for bulk orders or large volume orders shipping will vary depending on weights and volumes. Please contact us to discuss your requirements.
Do you accept Bulk orders or Wholesale orders?
- We can accept bulk orders per your requirements, however please note as most of our products are handmade, delivery lead times will be longer. Please get in touch with us to discuss your specific requirements.
- If you are sourcing products on a wholesale basis and are interested in any of the products we carry, please get in touch with us on sales@urbanutsav.com to discuss orders and wholesale prices.
What is your Returns and Refunds Policy?
- All of our products go through a very thorough quality check and are securely packed before dispatch therefore we are confident you will receive your products in the best condition. However in the unlikely event that your product is damaged on receipt, please contact us immediately (within 48 hours) with pictures of the delivery and products to discuss.
- If you are unhappy with your purchase, please contact us immediately to discuss your concerns. Items must be returned to us within 7 days of purchase with proof of purchase and in original condition where the product can be resold. (Product must be unused and in original packaging with labels as applicable).
- Personalised or customised orders are exempt for refunds as well as items which cannot be returned due to health and hygiene reasons such as jewellery lines.
- Refunds will be processed minus any delivery and handling charges within 3-5 days of receipt of the product and inspection.
My item looks a little different to the picture
Our products are largely handmade individually and therefore there may be times that the products look a little different to the image we have displayed. This could be due to the lighting when the picture was taken or slight variations when different artisans are making the products. These differences add to the uniqueness and natural character of the product. We would like all of our customers to be absolutely satisfied with their purchases therefore if you are not, please get in touch with us within 48 hours of delivery to discuss your concerns.
Affiliates Programme
We have an amazing range of exclusive and unique products. Are you an existing small business looking to expand your product offering with some exclusive, unique and high quality products or someone looking for a low cost way to start your own small business? If so we are looking for affiliates to join us. Get in touch with us today to discuss how we may be able to work with each other.